Business Readiness
According to Prosci, a leading research company in the Change Management industry, the number ONE obstacle to success for major change projects is employee resistance and the ineffective management of people during the change.
CapTech's Business Readiness Services help clients manage the 'people side of change' using systematic methods of Change Management, Learning, and Organizational Design.
Change Management
Change Readiness - CapTech utilizes various methods to assess the progress that all impacted teammates (from stakeholders to end users) are making along the Change Commitment Curve.
Communication Planning - CapTech uses a deliberate approach to develop key messages and delivery channels to disseminate information about the program and when each message/channel should be leveraged.
Sponsorship Planning - CapTech takes responsibility for the entire Change Management Program - ongoing support, coaching, mentoring, and facilitation of change - within an organization.
Training - CapTech develops the steps necessary to transfer all new knowledge, skills, and attitudes necessary to ensure a successful change.
Learning Services
Training Program Management - CapTech identifies skill gaps and characteristics of the target audience, initial learning objectives, general timelines, and constraints.
Training Delivery - CapTech's experienced training team designs training curricula and the method(s) of delivery based upon the client's needs. In addition, CapTech facilitates the training experience and provides pre and post-training assessments to measure effectiveness.
Knowledge Management - CapTech designs systems to manage an organization's knowledge content. In addition, CapTech provides an ongoing service to manage the structure and content of an organization's knowledge content.
Organizational Design
Organization Strategy - CapTech helps to create goals, objectives, philosophies, mission statements, etc and helps transform these into actionable policies and procedures.
Organizational Assessment - CapTech reviews and analyzes an organization's existing strategy, identifies gaps, makes recommendations, and helps create a strategy as defined above. In addition, CapTech measures Organizational Strategy progress and achievement.
Organizational Alignment and Structure - CapTech analyzes both existing and new organizational structures to identify gaps. From this, CapTech helps the client design new functions and modify the hierarchy to properly align reporting and authority relationships.