Process Engineering

Featured Case Studies

State Agency Process Analysis
CapTech's process study identified significant opportunity savings resulting in less labor, better quality, improved throughput, increased productivity, and improved process visibility. The project successfully surfaced the core business requirements and laid the foundation for the future state process. CapTech is currently involved in shaping the process vision and organizational structure that will address findings of the current state assessment.

Process Engineering is the use of a methodology and supporting tools to evaluate business and system processes, identify opportunities, and implement solutions.

CapTech’s Process Engineering service offering leverages various methodologies based on the client’s situation. CapTech uses a four step methodology which follows Lean principles to remove waste and improve efficiencies. For companies practicing or considering Six Sigma, CapTech has Six Sigma green and black belt certified consultants to lead business transformations and quality improvement initiatives.

CapTech has built a toolset of manual and automated process improvement tools. The toolset used depends on the client’s maturity in terms of process optimization and process management. Manual tools such as Process Flow Charting in Microsoft Visio™, Pareto Analysis, and Cost Benefit Analysis are applied to provide clients improvements in a short duration. Automated tools such as Business Process Management Suites can be deployed to help manage process workflow and identify and drive out hidden wastes. CapTech recommends engaging in an assessment phase to identify which level of tools will be required to help your company achieve maximum efficiencies.

Deployment of these methodologies and tools has resulted in the following client savings.

  • Labor savings
  • Increased productivity
  • Reduced cost of materials
  • Improved order fulfillment
  • Improved quality
  • Improved customer experience (repeat business)
  • Inventory reduction
  • Reduced lead-time or Time to Market
  • Improved employee morale

Achieving these savings is only the first step. CapTech’s Process Engineering methodology ensures savings will be continually captured through process management and control. CapTech provides business process training and guidance to stakeholders. Also, process sequence expectations are base-lined through metrics reporting to become a routine key performance indicator for the business unit. For system driven improvements, CapTech develops automated solutions to capture metrics such as, system failures, utilization, and capacities.