What is the real impact of COVID-19 on financial institution customers' financial lives? How can innovation help bridge the gap between a financial institution and their customers during these challenging times? These are questions CapTech sought to answer in our recent research conducted in March and then revisited in May of 2020. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our experts share insights from our findings, provide recommendations to help financial institutions better engage with customers, and identify opportunities in our “new normal” environment. Listen now.