At first, emerging technologies can be relatively static with no clear applications. We often hold on to them and wait for technologies to evolve and increase in relevancy so that when a related need arises, we have the technology readily available to implement as a solution. Chat bots are a great example of one of these technologies, especially as we find the need for more contactless, remote customer experiences. Companies are now using chat bots to create humanized customer experiences to engage and support their customers.
The history, current landscape, and applications of conversational technologies play a significant role in the rapidly changing business dynamics, especially in light of COVID-19. Our thought leaders explore how chat bots, text bots, natural language processing, and other technologies provide value to customers – even more so in our current contactless and remote environment. This episode takes a deep dive into how different industries are currently applying conversational technologies and simple ways in which companies new to this space can begin to consider rolling out this type of technology to best support their customers.